Privacy Policy

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by reading the full policy below.

• What personal information do we process? We may process personal information depending on how you interact with us and our Services. This includes information you provide to us (like your name and email) and information collected automatically (like your IP address). Learn more in Section 1.
• Do we process any sensitive personal information? We do not process sensitive personal information.
• Do we receive any information from third parties? We do not receive any information from third-party sources.
• How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with the law. We only process your information when we have a valid legal reason to do so. Learn more in Section 2.
• In what situations and with which parties do we share personal information?We may share information in specific situations and with specific third parties, such as our service providers, AI partners, or as required by law. Learn more in Section 4.
• How do we keep your information safe? We have organizational and technical processes in place to protect your personal information. However, no electronic transmission can be guaranteed to be 100% secure. Learn more in Section 8.
• What are your rights? Depending on where you are located, you may have certain rights regarding your personal information. Learn more in Section 10.
• How do you exercise your rights? The easiest way to exercise your rights is by contacting us directly at contact@bioloupe.com.

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you voluntarily provide to us.

We collect personal information that you voluntarily provide when you register for the Services, express an interest in obtaining information about us or our products, participate in activities on the Services, or otherwise contact us.

The personal information we collect may include the following:

• Names
• Phone numbers
• Email addresses
• Passwords
• Contact preferences
• Job titles
• Company names
• Country

Sensitive Information. We do not process sensitive personal information.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such information.

Information automatically collected

In Short: Some information  such as your Internet Protocol (IP) address and/or browser and device characteristics  is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with the law.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To facilitate account creation and authentication and otherwise manage user accounts.
• To deliver and facilitate the delivery of services to the user.
• To respond to user inquiries and offer support to users.
• To send administrative information to you, such as details about our products and services, changes to our terms and policies, and other similar information.
• To request feedback and to contact you about your use of our Services.
• To save or protect an individual's vital interest, such as to prevent harm.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

In Short: We only process your personal information when we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services, or to fulfill our legitimate business interests.

If you are located in the EU or UK, this section applies to you.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on. We may rely on the following:

• Consent: We may process your information if you have given us permission to use it for a specific purpose. You can withdraw your consent at any time.
• Performance of a Contract: We may process your personal information when it is necessary to fulfill our contractual obligations to you.
• Legitimate Interests: We may process your information when it is reasonably necessary to achieve our legitimate business interests, and those interests do not outweigh your interests and fundamental rights.
• Legal Obligations: We may process your information where necessary for compliance with our legal obligations.
• Vital Interests: We may process your information where it is necessary to protect your vital interests or the vital interests of a third party.

If you are located in Canada, this section applies to you.

We may process your information if you have given us specific permission (express consent) or where your permission can be inferred (implied consent). You can withdraw your consent at any time. In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent.

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations and/or with specific categories of third parties.

We may need to share your personal information in the following situations:

• Vendors, Consultants, and Other Third-Party Service Providers: We may share your data with third-party service providers, contractors, or agents who perform services for us. This may include: Cloud Computing Services, Data Analytics Services, AI Service Providers, and Customer Support Tools.
• Business Transfers: We may share or transfer your information in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Legal Requirements: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

6. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?

In Short: Yes, we offer products, features, or tools powered by artificial intelligence that may process your data.

As part of our Services, we offer products powered by artificial intelligence ("AI Products").

• Use of AI Technologies: We provide these AI Products through third-party service providers, including OpenAI. Your input and personal information may be shared with and processed by these providers to enable your use of our AI Products. We encourage you to review their privacy policies. You must not use the AI Products in any way that violates the terms or policies of our AI service providers.
• Our AI Products: Our AI Products are designed for functions such as AI search and AI predictive analytics.
• Data Processing: All personal information processed using our AI Products is handled in line with this Privacy Notice to safeguard your data.

7. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice. For users with an account, we will retain your information for as long as your account is active. For other purposes, we will retain it only as long as needed to fulfill a legitimate business need or as required by law (such as for tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

8. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable security measures designed to protect the personal information we process. However, despite our safeguards, no electronic transmission over the Internet can be guaranteed to be 100% secure. Transmission of personal information to and from our Services is at your own risk.

9. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to the minor's use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data. If you become aware of any data we may have collected from children under age 18, please contact us at contact@bioloupe.com.

10. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: In some regions, such as the EEA, UK, Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information.

Depending on your location, you may have the right to:

• Request access to and obtain a copy of your personal information.
• Request rectification or erasure of your information.
• Restrict the processing of your personal information.
• If applicable, exercise your right to data portability.
• In certain circumstances, object to the processing of your personal information.

To make such a request, please use the contact details provided in Section 14.

Withdrawing Consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time.

Account Information: You can review or change the information in your account or terminate your account at any time by logging into your account settings. Upon your request to terminate your account, we will deactivate or delete it from our active databases. However, some information may be retained to prevent fraud, troubleshoot problems, and comply with legal requirements.

11. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals.

12. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: Yes, if you are a resident of certain U.S. states like California, you are granted specific privacy rights.

If you are a resident of California, Colorado, Connecticut, Virginia, Utah, or other states with applicable privacy laws, you may have the rights listed below.

Categories of Personal Information We Collect

We have collected the following categories of personal information in the past twelve (12) months:

We will use and retain the collected personal information as needed to provide the Services, for the duration a user has an account with us, or as otherwise required by law.

We have not sold or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months.

Your Rights

You may have the right to:

• Know whether we are processing your personal data.
• Access your personal data.
• Correct inaccuracies in your personal data.
• Request the deletion of your personal data.
• Obtain a copy of the personal data you previously shared with us.
• Opt out of the processing of your personal data for targeted advertising, sale, or certain types of profiling.

To exercise these rights, please use the contact details at the bottom of this document.

13. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by a revised "Last updated" date. We encourage you to review this notice frequently.

14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may contact our Data Protection Officer by email at contact@bioloupe.com.

15. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to, change, or delete the personal information we collect from you. To make a request, please contact us at contact@bioloupe.com.